Online booking for Singapore businesses: your questions

A booking page for your business, at bookingwith.synthwork.app/your-business. Customers see when you're free, book a service, pay a deposit by PayNow and can reschedule themselves. You manage everything from a dashboard on your phone.

Any Singapore business that takes appointments: hair and beauty, massage and wellness, fitness and coaching, tuition and classes, photography, physio, TCM and therapy, home services, consultants and pet care.

About five minutes. Pick your kind of business and we add example services and prices, which you then edit. Add your PayNow UEN or mobile and your WhatsApp number, set your opening hours, and share your link.

No. Your booking page is your website for bookings. Put the link in your Instagram bio, WhatsApp Business profile, Google Business Profile or on a flyer.

Yes. Your address is optional; add it only if customers come to you. Many home-based salons, tutors and trainers use a booking link instead of arranging times over WhatsApp.

Your first month of Solo are free. After that, during our launch, Solo is $1.00 a month (usually $15.00) or $10.00 a year, paid by PayNow. There's no commission on your bookings.

Your booking page, the WhatsApp button and 20 online bookings a month, free for as long as you like. PayNow deposits, online changes and cancellations, Google Calendar sync and WhatsApp reminders are on paid plans.

Your dashboard counts down the days left. If you pay, everything carries on. If you don't, your business moves to the Free plan: your page stays online, and the paid features switch off until you pay.

Either. Monthly is $1.00; a year is $10.00, which is ten months' price and means one payment instead of twelve.

No. The free month is one per person. A new business with the same account, WhatsApp number or PayNow as an earlier one starts on the Free plan.

Team (up to 5 staff calendars) and Business (up to 15) are coming soon. For now, Solo covers one calendar, and you can still run several services on it.

When a customer books, their booking page shows a PayNow QR for your UEN or mobile with the exact amount and the booking reference. They pay from their banking app and tap "I've paid". You check your bank and tap Confirm payment on your dashboard, and the booking is confirmed.

BookingWith charges nothing on deposits. PayNow transfers into your account are free with most banks. Card payments through Stripe are optional and carry Stripe's fees.

No. Customers pay you directly by PayNow. We only show your QR code; the money never passes through us.

Either works. A UEN shows your registered business name to customers and keeps business money separate; a mobile number is fine for sole traders without a UEN.

Enough that people turn up: many Singapore salons take S$20–50 or a fixed share of the price. You set a default in Settings and can change it per service, or set 0 for no deposit.

Yes, on paid plans. From their booking page they can change the date or time, or cancel, until your cut-off. Moving a booking keeps their deposit, so nobody pays twice.

You choose in Settings: any time before it starts, or up to 2, 6, 12, 24, 48 or 72 hours before. The default is 24 hours. After the cut-off, customers see a button to message you instead.

It isn't refunded automatically: you decide, based on your own policy. We suggest writing your policy in your service descriptions so customers see it before they book.

Only if you allow it. Each service has a capacity (for example 1 for a haircut, 10 for a group class), and times are re-checked the moment someone books, so a slot can't be double-booked.

Yes, on paid plans, if they ask for one. After booking, customers tap "Get a reminder on WhatsApp" and send us a message; they then get a reminder the day before. Asking first keeps your messages welcome and your number in good standing.

Every new booking, "I've paid", change and cancellation appears under "What's new" on your dashboard, with a count on the Admin link so you notice.

Yes. Your booking page and each booking have a WhatsApp button that opens a chat with your business number, with the booking details filled in.

Yes, on paid plans. Times you're busy in Google Calendar can't be booked, and confirmed bookings are added to it, with a Google Meet link for video appointments. Connect it in Settings.

Google shows that for new apps until it has reviewed them. Click Advanced, then Go to BookingWith, and tick both calendar boxes. We only see when you're busy and only add or remove your bookings.

Their name, phone number, the booking and any notes they add (and pet details for pet businesses). We don't sell data or show ads. Details are in our privacy policy.

Yes, anytime, in Settings. It removes your services, bookings and settings. We keep a short record of your sign-up so the free month stays one per person.

You sign in with Google or an email code, so you can see and change your bookings later. There's no password to remember.

Open the booking from My bookings and use Change date or time, or Cancel. If it's too close to the appointment, message the business on WhatsApp instead.

The business confirms PayNow payments against their bank, usually within a day. Your time is held meanwhile. Message them on WhatsApp if it's urgent.

That's up to the business. Moving your booking to another time keeps your deposit.